Membership offices that accept post and weekend portal submissions often treat Monday morning as the true start of the week. Files that arrived Saturday sit in a tray until the sort is finished. The clock in the spreadsheet may already be running from Saturday’s timestamp — or it may start only when a human opens the pack.
Either rule can be fair. Confusion is not. In resolution path analysis we ask which rule the unit believes it follows, then check ten weekend arrivals. Mismatches between belief and practice produce the familiar complaint: “We are within time” beside an applicant who waited four silent days before anyone recorded receipt.
If your unit has a Monday tray, write the rule on the wall where intake sits. Then decide whether Saturday submissions pause the clock until Monday open, or whether they need a Sunday auto-acknowledgement. The path becomes discussable only after that choice is explicit.