Privacy Policy
Our commitment to transparent data handling, privacy compliance, and strict confidentiality standards.
1. Data Controller Identification
Resolver Vertex Base Co., Ltd. operates as the Data Controller responsible for the processing of personal data collected through this website (resolververtexbase.digital) and in connection with our professional consulting engagements.
Registered Office: Office 11, 57 Sample Avenue, Bangkok 00000, Thailand
Official Data Inquiries: hello@resolververtexbase.digital
Telephone: +66 2 000 3290
2. Categories of Information We Collect
A. Information Provided Directly by You
- Inquiry & Contact Details: Full name, corporate email address, organization name, application title, and information submitted via our consultation request form.
- Consulting Project Data: Telemetry exports, event schema dictionaries, screen flow diagrams, and technical documentation provided under a consulting agreement.
B. Automatically Collected Technical Data
- Website Telemetry: IP address (anonymized), browser user-agent, operating system, pages visited, and timestamp metadata collected solely for technical site stability and performance analytics.
3. Lawful Basis & Purposes of Processing
We process personal data in compliance with the Personal Data Protection Act (PDPA) B.E. 2562 of Thailand and international privacy frameworks, under the following legal bases:
- Contract Performance: Executing audit proposals, performing agreed funnel diagnostics, and delivering technical blueprints.
- Legitimate Interests: Responding to business inquiries, improving site performance, and ensuring network security.
- Legal Compliance: Fulfilling statutory corporate, tax, and regulatory record-keeping obligations in Thailand.
4. Anonymization of Client Telemetry
When conducting in-app funnel audits, our standard practice requires clients to provide anonymized or pseudonymized event logs. We strictly instruct clients not to transmit unhashed Personally Identifiable Information (such as cleartext credit card numbers, national identity identifiers, or passwords).
5. Data Retention Periods
- Inquiry Submissions: Retained for up to 24 months from initial submission to maintain business correspondence history.
- Client Project Logs: Securely purged and deleted from analytical environments within 90 calendar days following formal handover and acceptance of the audit deliverables, unless otherwise specified in an active Retainer SOW.
- Statutory Corporate Records: Retained in accordance with Thai commercial accounting regulations for up to 5 years.
6. International Data Transfers
When data is transferred across international boundaries (for example, to secure cloud infrastructure hosting our data processing nodes), we implement strict technical safeguards, including TLS 1.3 encryption in transit, AES-256 encryption at rest, and standard contractual clauses.
7. Your Data Protection Rights
Under applicable data protection laws, including Thailand’s PDPA, you possess the right to:
- Request Access: Obtain confirmation and copies of your personal data held by us.
- Request Rectification: Correct inaccurate or outdated information.
- Request Erasure: Request the deletion of your personal data where retention is no longer legally mandated.
- Object to Processing: Object to data processing based on legitimate interest grounds.
- Data Portability: Receive your data in a structured, commonly used format.
To exercise any of these rights, please submit a written request to hello@resolververtexbase.digital.