Who we are
Resolver Vertex Base is the data controller for personal information collected through this website and during professional engagements.
Address: Level 8, 63 Collins Street, Melbourne VIC 3000
Email: hello@resolververtexbase.digital
Phone: +61 3 5550 2180
Information we collect
- Contact form details: name, email, optional engagement interest, application type or unit, and message content.
- Engagement materials: information you supply in proposals, sample packs, and interviews, which may include personal information about staff or, where not fully redacted, applicants.
- Technical data: basic server logs and cookies as described in our Cookies policy.
We do not seek sensitive information through the public contact form. Please avoid sending health, financial account, or identity document details via that form.
Why we collect it
- To respond to enquiries and prepare proposals
- To deliver contracted resolution path analysis and related engagements
- To meet legal, accounting, and professional record-keeping duties
- To improve site reliability (essential cookies) and, if accepted, understand aggregate page use (analytics cookies)
Legal bases / fairness
We handle personal information in line with the Australian Privacy Principles. Where we rely on consent (for optional analytics cookies), you may withdraw it. Engagement data is processed as reasonably necessary to perform the contract and our legitimate professional interests in delivering and documenting advisory work.
Retention
- Enquiry emails and form submissions: up to 24 months after the last correspondence, unless a contract follows
- Engagement files and reports: typically 7 years after engagement end for professional and tax reasons, or longer if required by law or a dispute
- Cookie consent preference: stored in your browser until you clear storage
Sharing
We use service providers who host email, file storage, or the website. They process information under contracts requiring appropriate protection. We do not sell personal information. We may disclose information if required by law or to protect rights and safety.
International transfers
Some providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, including contractual safeguards where appropriate.
Your rights
You may request access to, or correction of, personal information we hold about you. You may complain to us about privacy handling; if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC). To exercise rights, email hello@resolververtexbase.digital.
Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure; please use redaction and secure transfer methods when sending sample packs.
Children
Our services are directed to organisations and adult professionals. We do not knowingly collect children’s information via this site.
Changes
We may update this policy by posting a revised version. Significant changes will be noted by updating the page content.