When to choose this
Use a case sample review when you already know the suspected problem — for example, files waiting after medical evidence arrives, or applications bouncing between two desks — and need a short written account of what the sample shows.
Scope
We agree a question, a sample size (usually 8–20 files), and the period covered. You receive a concise note with findings, anonymised examples, and three practical adjustments to test.
Next step
Send a brief describing the question and whether files can be shared under your redaction rules.