Purpose
When staff disagree about “how things really work,” a short mapping session puts the route on one sheet. Participants place intake stamps, queues, transfers, and decision points in order, then mark where files wait longest.
Included
- Pre-call to choose one application type
- Facilitated session with sticky mapping and timed discussion
- Photographed map and a two-page written summary within five business days
Exclusions
The session does not include a full file sample review. If gaps appear that need evidence from closed files, we recommend a Resolution Path Review.
Next step
Ask about a mapping session and tell us who should be in the room.